Increasing store revenues is a challenge you can approach from any number of perspectives. How can you adjust operations to increase revenue? One answer is a targeted customer service process that supports the customer purchase journey. But how can you prove that such a process has an impact on revenue? What metrics will actually show a link from the changes to increased revenues? […]
Wouldn’t it be great if your associates could take a peek into your fitting rooms? The try-on is crucial to the buying decision, which is one reason fitting rooms are so important to retailers’ financial health. If associates could – at a glance – see which customers need service, they could provide support when most needed in the purchase process. And yet, for obvious customer privacy reasons, […]
When you’re ready to try a new process or technology, how do you select your ‘test’ stores? If you’re like many retailers we talk to, you’re focusing exclusively on testing pilot programs in a select group of probably top performing stores. Although this is a good place to start, there are definite downsides to this approach. […]
When we talk with a retailer who is considering an Alert Tech pilot program, one of the questions that inevitably comes up is, “What is the recommended length of the program?” Obviously, you want to wrap up the pilot program in a reasonable amount of time, and there needs to be an endpoint so that it’s […]
A new survey released by Mindtree challenges the idea that most shoppers do not like to be disturbed by sales associates, and reveals the highly positive influence sales associates have on shopper purchases. Liked this Infographic? Click Below to Share It Positive shopper interaction leads to 43% higher purchases & 81% higher avg transaction value Click To Tweet Want to Learn How […]
Relatively speaking, the fitting room is one of the smallest areas of any retail store. These unobtrusive rooms are often tucked away in the back, and as a retailer, you could easily forget all about them. That is, until you understand the importance of this small-but-mighty area of the store. For example, did you know […]
When it comes to retail success, the sales floor has always played a pivotal role. This hasn’t changed, but the sales floor itself has transformed dramatically since the rise of the digital age. Using new technologies, retailers can now use software to track data, and real-time analytics to maximize sales. Here are 5 brilliant ways cloud-based systems create a more efficient sales floor.