When you’re ready to try a new process or technology, how do you select your ‘test’ stores? If you’re like many retailers we talk to, you’re focusing exclusively on testing pilot programs in a select group of probably top performing stores. Although this is a good place to start, there are definite downsides to this approach. […]
When we talk with a retailer who is considering an Alert Tech pilot program, one of the questions that inevitably comes up is, “What is the recommended length of the program?” Obviously, you want to wrap up the pilot program in a reasonable amount of time, and there needs to be an endpoint so that it’s […]
A new survey released by Mindtree challenges the idea that most shoppers do not like to be disturbed by sales associates, and reveals the highly positive influence sales associates have on shopper purchases. Liked this Infographic? Click Below to Share It Positive shopper interaction leads to 43% higher purchases & 81% higher avg transaction value Click To Tweet Want to Learn How […]
Relatively speaking, the fitting room is one of the smallest areas of any retail store. These unobtrusive rooms are often tucked away in the back, and as a retailer, you could easily forget all about them. That is, until you understand the importance of this small-but-mighty area of the store. For example, did you know […]
When it comes to retail success, the sales floor has always played a pivotal role. This hasn’t changed, but the sales floor itself has transformed dramatically since the rise of the digital age. Using new technologies, retailers can now use software to track data, and real-time analytics to maximize sales. Here are 5 brilliant ways cloud-based systems create a more efficient sales floor.
How motivated and engaged are your associates? If a customer walks into a random store, what are the chances they will receive excellent customer service? Will they walk away having had a positive personal experience with your brand? How do you begin to benchmark the quality of service, and what can you do to improve? […]
Quick question – what’s the difference between your high-volume and low-volume stores? If you can’t come up with a quick answer, you’re not alone. Granted, there are a lot of differences between stores that make it hard to quickly compare performance. Some stores are newer and others due for upgrades. And some are in locations with higher traffic […]