A convenient and cost efficient customer service system
Time is valuable and customers don’t want to wait around or search the store for someone to help them. Our Datapack wireless call buttons allow customers to call for assistance as soon as they need it.
With Datapack in place, you will gain flexibilty in staffing tasks while still providing excellent customer service.
Provide Service Where & When It’s Needed
Whats measured gets done
Data is helpful, but it has to be easy to consume and easy to share. Datapult makes seeing the big picture easy.
Manage the fleet
Which stores are meeting expectations? Are all the systems online? Datapult makes managing thousands of devices clear.
When your customer asks for assistance, it’s your best opportunity to win them over with your commitment to service. Datapult makes measuring and improving easy.
What we measure
Alert Technologies captures customer signals to increase performance and improve customer service
Managing thousands of call buttons across hudreds of stores is a daunting task. With DataPults ability to surface real time system status into a single view your team can confidently say the fleet is in hand.
Service time is just the beginning
How many of your customers use call buttons? How often does your store maintain the service level you are targeting and what stores need coaching? All of these insights are clear and direct on a dashboard that is built to work for your goals.
Sharing made simple
It’s all about trust! Answer calls quickly, get them what they need, and make a customer forever!