How to Create Stellar Customer Experiences in the Fitting Room
We’re on a mission to help you understand how to make fitting rooms better. This is the third of a three-part series intended to provide the basics of a great fitting room experience. This post focuses on creating consistently stellar customer experiences in the fitting room.
You can have fitting rooms that are comfortable, well-lit and perfectly laid out to make customers feel at home. You can have a store that subtly but assuredly directs customers to the fitting rooms each and every time they shop. You can do everything right, and still have trouble getting customers to try stuff on.
So what is the problem? It could be your staff. Not a problem with the people working in your stores, per se, but with their training.
The most engaged employees are the ones that feel valued, appreciated, and empowered. They’re also part of a team that works together to ensure the best possible customer experience.
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