How to Get Your Team On Board With Queue Management
Let’s face it. When your queues are unmanaged and out of control, your customers aren’t the only ones feeling the pain. Your employees have to bear the brunt of long lines and frustrated buyers for hours on end. Not only does this make their jobs harder, but it also lowers customer service levels and the potential for future sales.
When scanning the purchase at the register, 61% of customers agree that the staff focuses more on scanning items and less on customer satisfaction, according to a recent study by Harris Poll for Digimarc. 30% of respondents said they felt more like a burden to the clerk when they walked up to the cash register with a large cart.
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