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October 14, 2015

queue length

How Long Queues Hurt Your Bottom Line More than Wait Times

There’s a huge misconception in the retail industry. Many retailers place more emphasis on lowering the wait times for customers standing in a queue. In actuality, it’s the length of the queue that matters more.

The queue wait time is how long a person is standing in line. The queue length is how many people are in line ahead of the customer. The difference is slight but important.

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