How Long Queues Hurt Your Bottom Line More than Wait Times
There’s a huge misconception in the retail industry. Many retailers place more emphasis on lowering the wait times for customers standing in a queue. In actuality, it’s the length of the queue that matters more.
The queue wait time is how long a person is standing in line. The queue length is how many people are in line ahead of the customer. The difference is slight but important.
Read More »How Long Queues Hurt Your Bottom Line More than Wait Times