employee satisfaction

How to Reduce Customer Waits with Properly Trained Employees

Nobody likes to stand in line, be stuck on hold, or have to sit in a waiting room, but it’s a necessary part of life in almost every business. If you own a business, you should be trying to reduce wait times at all costs, because customers that don’t have to wait are typically much more satisfied with their experience and will be more likely to come back in the future. There are a lot of ways that you can reduce wait times (or at least the perception of a long wait), but few are more important than training your employees properly.

This includes all facets of the wait- you want to train them on how to deal with an unexpectedly long wait, how to reduce the chances of a wait in the first place, how to get customers through a line quickly… the list goes on. The fact of the matter is that if you spend a lot of time training your employees, your customers will spend a lot less time waiting when they visit your business.

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queue management strategy

3 Ways a Lack of Queue Management Costs You Sales

Do you have a queue management strategy? If not, you could be putting your store in bigger risk than you realize.

Out of the top 10 experiences where people wait, the retail store checkout lines were the second most frustrating only behind having to wait at the hospital, according to NCR Corp.

It’s not the wait time itself that’s so frustrating. It’s the experience of standing in line.

In a robust queue management strategy, your focus is not on reducing the wait time as much as it’s on improving your customer’s experience while standing in a queue. By ignoring the customer’s experience, you’re taking a gamble.

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