There is plenty to think about while you’re planning your brands in-store mobile retail app. If you’re like most retailers you have leadership that is… Read More »Heads Up on Your In-Store Mobile Retail App
As a retailer, you’re well aware of the importance of customer service. Exceptional customer service has the ability to surprise and delight customers and improve your bottom line.
With supportive technology, you can not only surprise and delight your customers, but provide qualitative measures of customer service, so that your team can make adjustments as needed.
Sales have long been the driving force in determining payroll. However, if retailers want to stay competitive, that must evolve. Rising wages and increased digitalization create increased margin… Read More »Why You Can’t Rely on Sales as Your Payroll Driver
This article originally appeared on Data-Informed.com
Every day, retailers wonder how they can increase sales, optimize staffing levels, and improve store performance across multiple locations. It sounds like a lot to ask for, but it’s possible to get all that and then some. And it starts with people counting.
People counting is a critical part of tracking retail conversions, arguably the most crucial metric for retailers. With that in mind, it’s hard to understand why it’s so woefully under-utilized. Failure to get a firm hand on retail conversion rates is a massive missed opportunity.
Shifting the focus to conversion can completely transform a retail organization, but to make this happen, retailers need to count people.
It was the start of the holiday shopping season. The music had switched to Christmas carols, Santa was setting up shop in the center court, and parties were being planned for the first snowfall in the mall.
This was supposed to be the most wonderful time of the year, but for Joe, a manager at a large retail store, it was far from delightful.
Sales for the year were miserable. He was going to close out the year down 9% from last year, which for him was unacceptable. His boss was upset, of course, but even worse was that he had just found out that his friend Shannon across the mall was having the opposite experience in her store. They’d always been friendly rivals, but he usually ended up having a better year than her.
What was she doing differently?
If you have been paying attention to tech news in recent years, you have no doubt heard of the Internet of Things. If you haven’t been paying attention, fear not. Many of those who have waded through countless articles are still hard-pressed to come up with a clear explanation for the Internet of Things.
Luckily for both camps, we’re here to shed some light on the Internet of Things, and more importantly, how you can use it to your advantage.
This stylist has partnered with eBay to put together one of the most jaw-dropping fitting room experiences. The rooms are complete with personalized kinetic sensors and tracking systems to get to know customers on a deeper level.
For most retailers, the idea of adding technology to a fitting room feels far-fetched. This is where most retailers are sorely mistaken.
Technology isn’t something to be afraid of in retail. It’s something to embrace.
Many retailers worry about adding technology because of the cost or extravagance. Still, some of the best technologies to use in a fitting room are simple and highly effective. They drive sales and improve customer’s experiences.
The first step, is knowing what you need and what makes the most sense for your brand.
In the apparel retail industry your customers or clients often need to wait for fitting rooms and wait for you to grab their product or complete a transaction. Did you know you could significantly improve your business by distracting them while they wait?
Modern attention spans are shorter than ever, and a wait that may seem short to you may feel excruciatingly long to your customers. If you give them something to do while they wait, though, the time will seemingly fly by, and they won’t notice that they’ve been waiting at all.
Businesses have known the importance of these distractions for a long time- that’s why waiting rooms have magazines, kids get crayons at restaurants, and music plays when you’re on the phone and get put on hold. No matter what your business is, if waiting is part of the transaction, then you need to know how to make waiting in line better for your customers. This article should help you get some ideas.
When you think about personalizing your retail business, what’s the first thing that comes to mind?
If you’re like many retail store owners, it’s marketing. You consider cross-channel or omnichannel marketing. You make sure you gather enough data on your customers to share relevant marketing messages. Is this enough?
In retail, you have a unique opportunity. Your employees work one on one with customers. As they begin talking to shoppers, it’s easy to sprinkle in personalized service. It’s good old-fashioned customer service with one associate personally investing time into one customer.
Are you ready to update your customer shopping experience? Here’s how you can use modern retail technologies to differentiate your brand.
With the growing amount of competition on the retail landscape—thanks largely to the number of customers who are shopping online instead of at brick-and-mortar retailers—it is no longer enough for your store to merely sell quality products and services.
On the contrary, today the most successful retailers out there are also engaging their customers on intellectual and emotional levels.
Said another way, emphasizing a unique and satisfying customer experience is one of the best ways that brick-and-mortar retail stores can continue to draw shoppers who might otherwise opt to shop online.
Ask yourself this: why do so many people buy coffee at Starbucks instead of just buying Starbucks-brand coffee grounds at the grocery store?
Opting to visit a Starbucks location and order a drink there is not only less convenient and more time-consuming than brewing coffee at home, but it is also markedly more expensive.
The catch, though, is that Starbucks, instead of trying to compete with home-brewed coffee on cost (not a feasible option) have focused instead on creating a stellar and customized customer experience. From friendly and personal baristas to a comfortable store atmosphere established by familiar aesthetics and good music, Starbucks’ success is as much about the customer experience as it is about the product.